CUSTOMER SERVICE POLICY
WELCOME
Thank you for visiting David M. Brian.
CONTACTING THE CUSTOMER SERVICE DEPARTMENT
You can reach our customer service department by clicking here.
PAYING WITH CREDIT CARD
We accept credit card payment for online orders.
Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered.
We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
The merchant name that will appear on your credit card statement is:
David M. Brian
SALES TAX
California sales tax of 9.25% is charged on all orders shipped to locations within the State of California. No sales tax is charged on shipments out of the State of California.
PROCESSING AN ORDER
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.
All orders are shipped from:
David M. Brian
1129 Broadway Plaza
Walnut Creek, CA 94596
United States
HOW TO CHANGE YOUR ORDER
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.
To email us, please click here.
RETURNS AND EXCHANGES
If you are not satisfied with a davidmbrian.com purchase or gift for any reason, please send it back to us within 30 days of purchase to receive a refund, credit or replacement item or, return the item within 30 days of purchase to our store for an exchange or refund with original receipt. Merchandise deemed to be flawed by a manufacturer's defect is warranted by the manufacturer and may be returned for exchange or refund within the warranty period.
You can return the merchandise via US Mail, United Parcel Service or at our David M. Brian store in Walnut Creek, CA or Greenbrae, CA for a refund or replacement.
Return packages should be delivered to:
David M. Brian
1129 Broadway Plaza
Walnut Creek, CA 94596
We will process your return and follow your instructions. Please send any correspondence to the address above or click here to contact us.
Unfortunately, we cannot refund your original shipping charges. The returned merchandise will be credited to you according to the policy stated above. But remember, you can always return or exchange any item at our stores in Walnut Creek or Greenbrae.
All returns should be sent to the following address:
David M. Brian
1129 Broadway Plaza
Walnut Creek, CA 94596
United States
|
Phone: |
1-800-833-2182 |
Mailing Address: |
David M. Brian
1129 Broadway Plaza
Walnut Creek, CA 94596 |
SHIPPING POLICY
All shipping is handled by UPS. If you would like to make other shipping arrangements please call 800-833-2182.
Shipping/Handling Rate Table |
Standard Shipping |
Orders
Between |
and |
Pay |
$0.00 |
$25.00 |
$7.50 |
$25.01 |
$50.00 |
$9.50 |
$50.01 |
$75.00 |
$11.50 |
$75.01 |
$100.00 |
$13.00 |
$100.01 |
$150.00 |
$15.00 |
$150.01 |
$200.00 |
$18.00 |
$200.01 |
$300.00 |
$21.00 |
$300.01 |
any amount |
8.0% of order total |
PRIVACY POLICY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at our site.
THE INFORMATION WE COLLECT
You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or services.We may also collect certain non-personal information including the type of browser you are using (e.g. Netscape, Internet Explorer), the type of operating system you are using (e.g. Windows 95, Mac OS) and the domain name of your Internet service provider (e.g. America Online, Earthlink).
HOW WE USE THE INFORMATION
We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order. The non-personal information gathered may be used to improve the design and content of our site and in the aggregate to analyze site usage. We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency’s requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services.We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above.
COLLECTION OF INFORMATION BY THIRD PARTY SITES
Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
COOKIES
To enhance your experience with our site, many of our web pages use “cookies” and shopper ID’s. Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.
SPECIAL NOTE FOR PARENTS
While we encourage children to consult with their parents before furnishing personal data, parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers. These tools can prevent children from disclosing their name, address and other personal information without parental permission.
SPECIAL NOTE FOR KIDS
Be sure to ask your mom or dad for permission before sending any information about yourself to us (or anyone else) over the Internet.
HOW TO CONTACT US
If you have any questions or concerns about our privacy policy for this site please contact us directly.
|
Phone: |
1-800-833-2182 |
Mailing Address: |
David M. Brian
1129 Broadway Plaza
Walnut Creek, CA 94596 |
|
